Proud partners of six industry-leading magazines
Terms & Conditions
1. The Agreement
These terms apply to all media and marketing services provided by Proactive Publications Ltd (the Company) to the Customer. A legally binding agreement is formed once the Customer provides written confirmation of the booking via email, WhatsApp, or any other agreed-upon digital messaging platform, whether sent directly by the Customer or by a PR agency acting on their behalf. These terms supersede any other conditions unless expressly agreed in writing by a Director of the Company.
2. Customer Content & Deadlines
- The Customer warrants that all provided content (Content) is lawful, non-defamatory, and does not infringe on any third-party intellectual property rights.
- If the Customer does not provide Content, or approval on Content, by the specified Copy Deadline, the Company may use previously approved or generic material to ensure the publication schedule is maintained. The Customer remains liable for the full investment in these instances.
- All advertising and marketing content is subject to a joint approval process. The Company and the Customer will work collaboratively to ensure all materials meet professional and legal standards. If the Company sends material for approval and no response is received from the Customer by the specified deadline, the advertisement will be published as per the proof provided.
- In the unlikely event that an error is identified post-publication, the Customer must notify the Company via email within one business day (24 hours) from the time of publication or notification. Due to the time-sensitive nature of outreach campaigns, any errors reported after this 24-hour window cannot be guaranteed as amendable, though the Company will use its reasonable endeavours to assist where possible.
3. Creative Control & Communication
- The Company maintains the final oversight of layout and positioning (magazines, digital, social media). The Content will be published in alignment with the details included in the Written Confirmation.
- For the purposes of this Agreement, ” Written Confirmation ” ” In Writing ” includes communication via email, WhatsApp, or any other agreed-upon digital messaging platform.
4. Fees & Payment Terms
- Invoices will be issued in the currency agreed upon in the Written Confirmation; any bank charges for international transfers are the responsibility of the Customer.
- The invoice will be issued and sent via email to the Customer 14 days following the receipt of the written confirmation of the booking
- All invoices are subject to a 30-day payment term, effective from the date of the invoice, unless otherwise agreed upon in writing between the Company and the Customer.
- Once written confirmation of the booking has been provided by the Customer, the Customer is liable for the full cost.
- Overdue invoices will accrue interest at the UK statutory rate (8% plus the Bank of England base rate) per annum.
- The Customer is liable for all reasonable costs (including legal or collection agency fees) incurred by the Company in recovering outstanding debts.
5. Limitation of Liability
- The Company’s total liability for any claim shall not exceed the total investment paid by the Customer under the specific Agreement.
- The Company is not liable for loss of profit, business, reputation, or any indirect/consequential losses.
6. Data Protection & Privacy
The Company processes personal data in accordance with the UK GDPR and the Data Protection Act 2018. By providing written confirmation of the booking and entering into this Agreement, the Customer acknowledges that their data will be processed to fulfil the contract and managed according to the Company’s Privacy Policy.
7. Cancellation Policy
Once written confirmation of the booking is received, the Customer is committed to the full investment. Any request to cancel the booking must be submitted in writing. If the Company agrees to a cancellation, the Customer will be liable for a cancellation fee equivalent to:
- 50% of the total cost if cancelled more than 30 days before the publication date.
- 100% of the total cost if cancelled 30 days or less before the publication date, or if work (design, typesetting, or production) has already commenced.
8. Force Majeure
The Company shall not be held liable for any failure or delay in the performance of its obligations under this Agreement where such failure or delay is caused by events beyond its reasonable control, including but not limited to acts of God, war, terrorism, strikes, industrial action, or government restrictions. In such events, the Company will notify the Customer as soon as reasonably practicable.
9. General
This Agreement is governed by the laws of England and Wales. All disputes are subject to the exclusive jurisdiction of the English Courts.